I'm Jillian,
I specialize in designing scalable solutions for complex systems and workflows across B2B, SaaS, and marketplace products.
I specialize in designing scalable solutions for complex systems and workflows across B2B, SaaS, and marketplace products.
Currently @ Grubhub, working on merchant experiences
Building clarity and trust in order tracking
I led the redesign of Grubhub’s order tracking experience, creating a strategic, data-informed framework to rebuild customer trust and reduce support contacts, estimated to save over $1.5 million annually. This work is currently in production.
Building clarity and trust in order tracking
I led the redesign of Grubhub’s order tracking experience, creating a strategic, data-informed framework to rebuild customer trust and reduce support contacts, estimated to save over $1.5 million annually. This work is currently in production.
Providing optionality for out-of-stock items
I created a new flow that allowed customers to choose substitution preferences for convenience and grocery store items in case they’re out of stock, reducing order cancellations by 50% within 6 months.
Providing optionality for out-of-stock items
I created a new flow that allowed customers to choose substitution preferences for convenience and grocery store items in case they’re out of stock, reducing order cancellations by 50% within 6 months.
Helping restaurants turn data into action
I developed a scalable framework, reusable components, and data visualization standards for a new Insights experience within our merchant-facing product, which made metrics significantly more understandable and actionable for restaurant partners.
Helping restaurants turn data into action
I developed a scalable framework, reusable components, and data visualization standards for a new Insights experience within our merchant-facing product, which made metrics significantly more understandable and actionable for restaurant partners.
Interested in working together?
Interested in working together?
